HMO Enrollee Regional Outreach and Information Centers (HEROIC)

In 2006 CFILC was awarded a grant by the California Department of Managed Care Office of the Patient Advocate under Track 4  HEROIC Disability Population to reach people with disabilities who are HMO enrollees to educate them about California's managed Care System, the Office of the Patient Advocate and the HMO Help Center.

Under the Grant, CFILC will:

• Educate a diverse group of statewide and regional

  2006 Pilot Survey of Disability Access Services Provided by California Health Plans Executive Summary    html     pdf Report of Findings and Recommendations    msword    pdf

  disability organizations to disseminate materials to people with disabilities about their rights and responsibilities as HMO enrollees.
• Collaborate with HEROIC local and statewide organizations to teach disability cultural competency skills and exchange ideas for CFILC to become more culturally competent to serve a diverse group of HMO enrollees.
• Reach people with disabilities who are HMO enrollees in underserved areas not covered by the HEROIC local organizations.

For more information, read the grant narrative.

Office of the Patient Advocate

HEROIC Contractors:

California Foundation for Independent Living Centers, Inc.
1029 J Street, Ste. 120
Sacramento, CA 95814
916.325.1690 (v) 916.325.1699 (fax)
www.cfilc.org
CFILC's mission is to increase the capacity of the state's Independent Living Centers to create access and integration for people with disabilities.  CFILC is a statewide organization.

California Pan-Ethnic Health Network
654 13th Street
Oakland, CA 94612
510.832.1160 (v) 510.832.1175 (fax)
www.cpehn.org

Center for Health Care Rights
520 South Lafayette Park Place, Ste. 214
Los Angeles, CA 90057
213.383.4519, 800.824.0780 (v) 213.383.4598 (fax) 213.251.7920 (tty/tdd) 
www.healthcarerights.org
The Center for Healthcare Rights promotes consumer access to quality healthcare through direct services and health policy activities. Free service to all L.A. County residents. 

Central California Legal Services, Inc. - Fresno
1999 Tulolumne Street, Ste. 700
Fresno, CA 93721
559.441.1611 (v) 559.570.1253 (fax)
www.healthconsumer.org
The CCLS helps low-income Fresno County residents obtain the healthcare they need.  The center serves Frenso County.

Central Coast Centers for Independent Living
234 Capitol Street, Ste. A&B
Salinas, CA 93901
831.757.2968 (v) 831.757.5549 (fax)
www.cccil.org
CCCIL provides advocacy, education and support to all people with disabilities and their families within the community.  CCCIL serves Monterey, San Benito, and Santa Cruz Counties.

Disability Rights Legal Center - I.E.
Disability Rights Legal Center - L.A.
919 Albany Street
Los Angeles, CA 90015
213.736.1455(v) 213.736.1428 (fax)
www.disabilityrightslegalcenter.org
Disability Rights Legal Centers provides Legal services to people with disabilities.  The centers serve the Inland Empire and Los Angeles County.

Disability Resources Agency for Independent Living
221 McHenry Avenue
Modesto, CA 95354
209.521.7260 (v)
209.521.4763 (fax)
www.drail.org
DRAIL provides advoacy, education and support to all people with disabilities and their families within the community.  DRAIL serves Amador, Calaveras, San Joaquin, Stanislaus & Tuolumme counties.

Greater Bakersfield Legal Assistance
615 California Avenue
Bakersfield, CA 93304
661.334.4679 (v) 661.334.4482 (fax)
www.gbla.org
GBLA promotes social change and justice by providing legal services to low income residents within the community.  GBLA serves Kern County.

Health Rights Hotline
Northern California Legal Services
519 12th Street
Sacramento, CA 95814
916.551.2100 (v) 916.551.2158 (fax)  916 551-2180 (TTY/TDD)
www.hrh.org
Northern California Legal Services Provides free assistance and information about healthcare rights for residents of El Dorado, Placer, Sacramento and Yolo counties.

Independent Living Resource Center - S.F.
649 Mission Street, 3rd Floor
San Francisco, CA 94104
415.543.6222 (v) 415.543.6318 (fax)
www.ilrcsf.org
ILRC-SF provides educational, individual and advocacy services to San Franciscans with disabilities, family members and community stakeholders.  ILRC-SF serves San Francisco City & County.

Inland Behavioral Health Services
1963 North E. Street
San Bernardino, CA 92405
909.881.6146 (v) 909.881.0111 (fax)
www.ibhealth.org
IB Health Services provides education and welfare regarding good health through a variety of improvement and education services.  IB Health Services serves Riverside & San Bernardino Counties

Legal Aid Society of San Diego, Inc.
Consumer Center for Health Education and Advocacy
475 Sixth Avenue , 4th Floor
San Diego, CA 92101
619.744.0935 (v) 619.471.2782 (fax)
http://healthconsumer.org/
Legal Aid Services helps low income San Diego County residents obtain the health care that they need.

Lumetra
One Sansome Street
San Francisco, CA 94104
415.677.2029 v) 415.677.2167 (fax)
www.lumetra.com
Lumetra is a healthcare counsulting organization dedicated to improving the quality, safety, and integrity of healthcare. They provide brighter insights for better healthcare across the United States.

Mental Health Association in California
1127 11th Street, Ste. 925
Sacramento, CA 95814
916.557.1166 (v) 916.447.2650 (fax)
www.mhac.org
MHAC provides advocacy, education, information and other assistance necessary to ensure that all people are able to receive the mental health and other services that they need.